Thank you for shopping with us! We hope you love your purchase, but if for any reason you are not completely satisfied, we are here to help. Please review our Return and Refund Policy below:

1. Returns

Eligibility for Returns:

• Time Frame: You may return items within 30 days of the date of purchase.
• Condition: Items must be in their original condition, unworn, and with all original packaging and tags attached. Custom or engraved items are not eligible for return.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

How to Initiate a Return:

1. Contact Us: Please reach out to our customer service team at [email address] or [phone number] to request a return authorization.
2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the item.
3. Return Shipping: Pack the item securely in its original packaging and include a copy of your receipt and the Return Authorization Number. Ship the package to the address provided in the return instructions.

Return Shipping Costs:

• Domestic Returns: We offer free return shipping on domestic orders. A prepaid return shipping label will be provided.
• International Returns: Customers are responsible for return shipping costs on international orders. We recommend using a trackable shipping service.

2. Refunds

Processing Refunds:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
• Processing Time: Please allow 7-10 business days from the date we receive your return for your refund to be processed. You will receive an email notification once the refund has been issued.

Refund Amount:

• Full Refund: If the return is approved, you will receive a full refund for the purchase price of the item.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

3. Exchanges

Eligibility for Exchanges:

• Time Frame: Exchanges must be requested within 30 days of the date of purchase.
• Condition: Items must be in their original condition, unworn, and with all original packaging and tags attached.

How to Request an Exchange:

1. Contact Us: Reach out to our customer service team to request an exchange.
2. Return the Item: Follow the return process outlined above for returning the item.
3. New Item: Once we receive your return, we will process the exchange and send out the replacement item.

4. Defective or Incorrect Items

Defective Items:

• If you receive an item that is defective or damaged, please contact us immediately at [email address] or [phone number]. We will arrange for a replacement or a full refund, including any shipping costs incurred.

Incorrect Items:

• If you receive an item that does not match your order, please contact us within 7 days of receipt. We will provide instructions for returning the incorrect item and ensure that you receive the correct product or a full refund.

5. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team:

• Phone: 03278826370
• Address: House no 19 Abubakar street yousaf park dhobighat stop daroghwala lahore

We appreciate your understanding and cooperation. Our goal is to ensure that you are completely satisfied with your purchase.